Health Insurance Case Management Platform

The client manages approximately 20,000 patient cases per month across a multi-stakeholder ecosystem. Their legacy CRM and issue management system was no longer capable of supporting the scale, transparency, and adaptability required for efficient case handling.

We developed a custom health insurance case management platform that serves as a unified hub for case management and medical record keeping. Designed with HIPAA compliance in mind, the solution ensures sensitive patient data is kept confidential, secure, and suitable for audits.